Training Terms & Conditions

Template — have this reviewed by a qualified legal adviser before you rely on it. Bracketed values are placeholders for you to set.

1. Booking & confirmation

Submitting a booking request is a request to reserve a place; it does not guarantee one. A place is confirmed only when Artificial Lift Solutions ("ALS") issues written confirmation. Places are limited and allocated on confirmation.

2. Fees & payment

Course fees are as stated at the time of booking and are payable in full by the date given in your confirmation. Fees include the items listed under "What's included" for the relevant course. Unless stated otherwise, fees exclude travel, accommodation, visas and personal expenses.

3. Cancellation & transfers by you

Cancellations must be made in writing to info@dcl-als.com. [Set your policy, e.g. full refund if cancelled more than 30 days before the start date; 50% between 30 and 14 days; no refund within 14 days.] You may transfer your place to a colleague at no charge up to [X] days before the start date by notifying us in writing.

4. Changes or cancellation by ALS

ALS may reschedule or cancel a course (for example, where minimum numbers are not met). If ALS cancels, you will be offered a transfer to the next available date or a full refund of the course fee. ALS is not liable for any travel, accommodation or other costs you incur.

5. Visas and entry to the United Kingdom

If you require a visa to enter the United Kingdom to attend a course held in Aberdeen (or elsewhere in the UK), the following applies:

• On request, ALS will provide a letter confirming that you have paid for the course and are booked to attend, together with contact details so the relevant authority can verify your booking.
• The visa application is made by you, in your own name, and entirely at your own cost. ALS does not apply for, sponsor, or guarantee any visa, and provides no immigration advice.
• Where a visa application is formally refused, the course fee will be refunded, subject to: (a) you providing the official written refusal from the relevant authority; (b) your written refund request reaching ALS no later than [14] days before the course start date; and (c) the refund covering the ALS course fee only, not travel, accommodation, application fees or any third-party costs.
• Neither ALS nor any affiliated company, partner or member of personnel is responsible for your travel to, entry into, or stay in the United Kingdom in connection with this course, nor for any consequences of a visa being delayed or refused.

6. Accommodation & travel

Any accommodation link provided is for convenience only. Bookings, payment and arrangements are between you and the provider. ALS is not a party to, and accepts no responsibility for, those arrangements.

7. Attendee conduct

You agree to follow the venue's health, safety and security rules and any reasonable instructions from ALS or the venue. ALS may decline admission to, or remove, anyone behaving unsafely or unlawfully, without refund.

8. Course materials & software licences

Course materials and any included software licence are provided for your individual use in connection with the course and remain the property of ALS or its licensors. They may not be copied, redistributed or used commercially without written permission.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, or any liability that cannot lawfully be excluded. Subject to that, ALS's total liability arising out of a course is limited to the course fee paid, and ALS is not liable for indirect or consequential loss.

10. Data protection

Personal data is handled in line with our privacy notice.

11. Governing law

[Set your governing law and jurisdiction.] Courses delivered in the UK may engage UK consumer and other law regardless of where ALS is registered; confirm the correct position with your adviser.

Artificial Lift Solutions LLC-FZ, Dubai, United Arab Emirates · info@dcl-als.com